What is the goal of the “learn” step?

QUESTION What is the goal of the “learn” step? Make recommendations to other teams on how to best to solve the user’s challenges. Interview at last five users to help answer questions about their challenges. Reflect on your experiments in order to gain a deeper understanding of your users so we can make smarter future decisions and drive more value. Teach users about your products and services so they can learn the benefits of them. The correct answer is: Explanation:

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How do you determine which action items to work on in any given cycle?  

QUESTION How do you determine which action items to work on in any given cycle?   Selecting action items that are the quickest to implement regardless of their impact. Select the action items based on which team members have the capacity to complete them Prioritize based on highest impact score and lowest effort required to implement them. Put any client requests at the top and push everything else until later. The correct answer is: Explanation: We will update later. sincerely

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While going through the continuous improvement cycles, where should you focus your time and energy?

QUESTION While going through the continuous improvement cycles, where should you focus your time and energy? Improving the hierarchy the website step you’re currently at Brainstorming for the next cycle Developing high-quality photos and videos Filling out the fundamental assumptions chart The correct answer is: Explanation: We will update later. sincerely thank

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True or false? When picking which action items to implementin your continuous improvement cycles,the vast majority of them should be aimed at moving the current focus metric up.

QUESTION True or false? When picking which action items to implementin your continuous improvement cycles,the vast majority of them should be aimed at moving the current focus metric up.   True False The correct answer is: Explanation: We will update later. sincerely thank

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How many continuous improvement cycles should you run on each website hierarchy step?

QUESTION How many continuous improvement cycles should you run on each website hierarchy step? It is recommended to run a maximum of three cycles at each one of the hierarchy steps. The continuous improvement cycles are not connected to the website hierarchy. It is recommended to run a maximum of ten cycles at each one of the hierarchy steps You should run as many cycles as it takes to reach the predetermined focus metric goal of that step. The correct

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What is the goal of the “transfer” step?

QUESTION What is the goal of the “transfer” step? Transfer the client onto a new software platform that is a better fit for their needs. Help other teams improve their efforts by informing them of your user learnings (and vice versa). Find complementary businesses and transfer links between websites to help improve referral traffic and SEO authority. Transfer inactive users to the archive as they are no longer engaged with your marketing. The correct answer is: Explanation: We will update

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Fill in the blank: You are training a new team member on the research and brainstorming process. Your teammate asks you, “Why are the user questions the first step in the process?” You respond with, “Starting with creating user questions help us _______.”

QUESTION Fill in the blank: You are training a new team member on the research and brainstorming process. Your teammate asks you, “Why are the user questions the first step in the process?” You respond with, “Starting with creating user questions help us _______.” better communicate expectations between the users and the client focus our research efforts in the right areas and will help determine the best research methods scope the number of action items we implement in that cycle

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What is the difference between a “discovery question” and a “user question”?

QUESTION What is the difference between a “discovery question” and a “user question”? A discovery question is used internally by your team. User questions are asked to users to help answer the discovery question. Discovery questions and user questions are the same thing. A discovery question is answered by secondary research. A user question is answered by primary user research. A user question is the first question that you ask a user. A discovery question is the follow-up questions used

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You’d like to ask website visitors a very targeted question on a specific page. Which of the following is the best method for this scenario?

QUESTION You’d like to ask website visitors a very targeted question on a specific page. Which of the following is the best method for this scenario? Secret Shopper User Interview Slide-Up Survey Google Surveys The correct answer is: Explanation: We will update later. sincerely thank

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True or false? It’s important to watch as much user session recordings as possible.

QUESTION True or false? It’s important to watch as much user session recordings as possible. True – It’s important to watch the entire flow of each user to understand how they are navigating through the website. True – You tend to generate the best ideas by watching as many videos as possible. False – User session recordings are only helpful for desktop as it is not possible to record on mobile. False – Start with a very specific friction point

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According to the training, what is the correct order on which to conduct the research process?

QUESTION  According to the training, what is the correct order on which to conduct the research process? User questions, Research, Brainstorm, Experiment Experiment, Research, Brainstorm, User Questions User questions, Experiment, Brainstorm, Implement Research, Brainstorm, Experiment, Repeat The correct answer is: Explanation: We will update later. sincerely thank

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According to the training, how many user interviews should you conduct in order to not over-spend your time and energy and start to see patterns in the responses?

QUESTION According to the training, how many user interviews should you conduct in order to not over-spend your time and energy and start to see patterns in the responses? 3-4 5-6 8-10 15-18 The correct answer is: Explanation: We will update later. sincerely thank

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You’re working on the copy for a homepage. You’re curious if the pain point and value proposition are clear and easily understood by a website visitor. Which of the following research methods would be the best to test this?

QUESTION You’re working on the copy for a homepage. You’re curious if the pain point and value proposition are clear and easily understood by a website visitor. Which of the following research methods would be the best to test this? Card Sorting Internal Team Review Five Second Test Online Chat The correct answer is: Explanation: We will update later. sincerely thank

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